Delivery / Delivery Charges
Karve Design will endeavour to process and dispatch all orders within 10 days. Any out of stock items or custom pieces will follow at the agreed delivery date, unless otherwise advised.
If we have received notification of your cancellation before your goods have been dispatched your order can be cancelled without any charge. You may also request that your order is amended, such as removing items, adding items or increasing quantities of items.If we have received notification of your cancellation once your order has been shipped, our 14 day returns policy will apply. Karve Design guarantees to credit the cost of any item returned within the 14 days from the date of invoice. No refund for postage can be provided once the order has been dispatched, the cost of postage merely covers the cost of sending the goods to you, and a service cannot be credited once begun.
Karve Design offers a satisfaction guarantee policy allowing you to return the goods within 7 days from receipt. Goods are returned at no cost to Karve Design. Goods returned within 7 days from receipt as part of our satisfaction guarantee policy must be returned in 'as sold condition'. Goods returned not in 'as sold condition' will affect the total amount refundable. Goods returned after 7 days from receipt are not refundable under the satisfaction guarantee policy. All goods remain the property of Karve Design until full payment has been received.Customers have 7 days from the date of the delivery to report any shortages, breakage, miss-deliveries and non-deliveries. Karve Design will not be liable for any such claims made after this time.